Why Your Small Business Should Outsource IT Support

Running a small business in today’s world is tougher than ever. With the economy stretched as thin as it has been in recent years, many small business owners have felt the brunt of this downturn hit them the hardest of all. On top of maintaining cash flow, overhead expenses are ever-increasing, and technologies are evolving at an unprecedented rate.

With that being said, one are of business that can realize a significant cost reduction through outsourcing, is IT Support. IT is critical and unavoidable in today’s world, and running IT effectively and efficiently can reduce costs in all areas of your business.

Benefits of outsourcing IT are numerous; increased efficiency, steady and controlled IT expenses, and reduced labor costs are amongst the benefits. Most importantly however, outsourcing your IT Support allows you more time to focus on your core business.

Alternatively, employing an in-house team in even a small business would require 2-3 employees at best. Not only is it very expensive, but you will also be “locked-into” the expertise of only those few you have on staff. Most IT Providers employ experts in every area of the industry, thereby affording your business the options you need for any solution.

In summary, by outsourcing your IT support, you can get all of the support you need, without the associated high cost of staffing your IT in-house. This is an excellent solution for any small business owner.

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed. Dynamic Solutions Group has office in Tampa Bay, FL, Chicago, IL, and The Lakes Region, New Hampshire.

Contact Us today to see how we can help you take your business to new levels!

Make sure to connect with us as well:

DSG Now an Official Meraki Partner

DSG is now an official Meraki Partner. What is Meraki?

Meraki is the first and only solution that provides device based security policies, built-in NAC, and built-in mobile device management. Meraki includes everything you need for a secure, reliable, headache-free BYOD network — 100% integrated, without added cost or complexity.

The number of user-owned devices has grown at an unprecedented pace in recent years, with new iPads, Androids, and smartphones connecting every day. This has become a new and often very frustrating problems for administrators to deal with. While there is a clear need for access for these devices, security and administration of these devices becomes a serious concern. It’s imperative to keep network access secure and apply device-specific policies without opening security holes or causing an undue support burden.

Built-in BYOD Support 

With built-in BYOD (Bring Your Own Device) support, Meraki makes it easier than ever to securely support user-owned iPads, tablets, smartphones, and laptops – without extra appliances, licenses, or complex VLAN configurations.

Automatically Identify Devices Connected to Your Network 

Integrated Layer 7 client fingerprinting technology lets you see all the iPads, iPhones, and Android devices on your network, with no configuration required. Client devices are automatically identified and classified, letting you distinguish between iPads and iPhones, device operating systems, and even manufacturer.

Manage all Your Company's Device

Meraki's Systems Manager provides web based centralized management, diagnostics, and monitoring for all mobile devices managed by your organization. Systems Manager monitors all devices, showing useful metrics including client hardware/software information and recent location, and even lets administrators remotely lock and erase devices.

Automatically apply policies by device type

Device-type select menu Device-specific policies can be automatically applied to restrict, quarantine, or throttle user-owned devices.

Meraki’s client fingerprinting technology immediately recognizes iOS, Android, Windows, and Mac devices, and even lets you apply more restrictive policies for unknown devices.

Assign group policies by device type
Protect LAN resources

Isolate your network from user-owned devices or integrate them securely using additional, automatically applied device-specific policies. Configuration takes just two clicks.

Prevent wireless clients from accessing LAN 
Protection against viruses and malware

Integrated network access control (NAC) prevents unmanaged devices from spreading viruses and malware on the network. All commonly affected devices are scanned, ensuring antivirus software is installed and running.

Clients that fail to meet security requirements are placed in a quarantine, where antivirus software can be downloaded.

Check clients for antivirus software

Analyze all device activity activity with automatic reporting

Top operating systems list See how many devices are connected, measure the bandwidth they’ve used, and even see their percentage of total traffic.

Network summary reports are delivered to your inbox at any time or on an automatic, monthly schedule.

New iPad Giveaway

Want to win a new iPad?

We're giving one away! 

The contest couldn't be easier to enter. Here is how to enter right now:

  1. Go like us on Facebook: https://www.facebook.com/DynamicSolutionsGroup

  2. Go like this post:  http://on.fb.me/MeWZTo

  3. Comment on the same contest post: http://on.fb.me/MeWZTo

That's it! If you do those three things, you will be automatically entered for the iPad Giveaway.  However, you must complete all three to be entered.

We also share great articles and tips focused on all areas of technology, social media, and more.

Thanks for entering, and good luck!

Dynamic Solutions Group® expands. Now services Lakes Region, New Hampshire

Dynamic Solutions Group®,  has expanded and now services many areas in New Hampshire. With New Hampshire headquarters conveniently located in the Lakes Region, Dynamic Solutions Group® offers our full line of IT services in areas including:
  • Manchester 
  • Portsmouth 
  • Concord 
  • Dover 
  • Rochester 
  • Laconia 
  • Nashua 
  • Derry 

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.
Contact us at 603.569.3275 or click the button below to find out more.

Make sure to connect with us as well:

Cloud Based File Storage and Collaboration for Business

Cloud based storage and collaboration has become an increasingly competitive space in 2012.  With hefty offerings from Google and Microsoft this past month, as well as existing offerings from Dropbox, Amazon, Box, and numerous others, cloud based file storage, at a minimum has reached the mainstream, and is here to stay.

While the companies listed above are competing heavily to grab everyday consumers, Egnyte, another Silicon Valley company has chosen to take a different approach.  Egnyte was founded to deliver cloud based storage and collaboration solutions to address the more complex needs of businesses. In 2008, Egnyte launched it’s cloud based file server solution to provide on-demand infrastructure services to small, medium and large businesses, and has continually received acclaim and recognition for their product since.

Where Egnyte differs from many other services is that it only focuses on paying business customers. These customers have different needs for cloud solutions and Egnyte offers a great solution with it’s HybridCloud. This whitepaper from Egnyte shows a comparison with Box, and is an excellent demonstration of why Egnyte is a superior business driven solution.

HybridCloud offers businesses a way to access and share files with team members, while at the same time allowing IT to control and monitor all access. With a new streamlined HTML5 interface, and apps on every major mobile platform, Egnyte plugs seamlessly into nearly any existing infrastructure. The Object Store Architecture allows scaling to 1 billion files and supports 10,000 concurrent users. End-to-end encryption ensures the ability for IT to protect data.

Dynamic Solutions Group is a reseller of Egnyte, and have successfully implemented many integrations with our clients.  If you would like to schedule an online demo of Egnyte with a DSG representative, please click below and let us know. 

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Contact Us today to see how we can help you take your business to new levels!

Make sure to connect with us as well:

Business Telecom | Phone Bill Analysis

If you haven't reviewed your business telephone bill recently, you may be very surprised to discover just how much you could be saving each month.  No matter what your monthly cost, factoring in the incredible changes in telecommunications in the past few years alone, an analysis of your current bill will almost certainly reveal substantial savings. The fact is, most business owners don't have time to stay on top of these changes as fast as they occur, as this can be a time consuming and tedious undertaking.

Dynamic Solutions Group, Inc. in Palm Harbor offers detailed analysis services that will identify erroneous billing practices, errors, and underutilized services and help clients efficiently manage their telecom expense lifecycle.

Click below to learn more about how we can lower your phone bill today!

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Contact Us today to see how we can help you take your business to new levels!

Make sure to connect with us as well:

SMB's Rapidly Adopting Cloud Based Services

Small and medium sized businesses often struggle with trying to keep IT costs down while growing business simultaneously.  These companies are increasingly turning to cloud based services to achieve just that goal.  

A recent report by O’Reilly Media shows SMB’s on average save 30% on IT costs over a three year period when opting to employ cloud based services as opposed to on-site implementation. Another study performed by KPMG shows that 81 per cent of businesses are either planning, are in the early or advanced stages of experimentation, or already have complete cloud implementations.

10% of SMBs are already running all core IT services on the cloud and an additional 13% are currently implementing plans to do so.

76% of business leaders surveyed said economic factors were encouraging them to embrace cloud-based technology, while 80% said they were looking to improve processes, offering more agility across the enterprise.

There are numerous cloud based services available that integrate seamlessly with existing technologies, allowing for access to business critical email, documents and services from anywhere, on any device with a browser. 

With IT services becoming more reliable and readily available in the cloud, these alternatives are now very attractive to decrease sometimes overwhelming IT costs, and to be more predictable and scalable. By migrating applications hosted in-house to services in the cloud, it becomes possible to better optimize the cost of software, paying only for whatever is used.

When transitioning services to the cloud, business owners can expect:
  • Lower implementation costs
  • Reduced time and cost of management
  • Enhanced team collaboration
  • Secure and readily available data storage
  • Access to that data from anywhere
All of these benefits allow you to stay focused on your core business, be more collaborative, and get your products/services to market sooner by leveraging a service infrastructure that was once available only to larger companies.

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Contact Us today to see how we can help you take your business to new levels!

Make sure to connect with us as well:

Why Use a Password Manager?

Password Management Software helps keep your personal information secure and helps save you time storing and remembering passwords for tens, or even hundreds of websites.

Password managers act not only as a storage mechanism for all your logins, but employ some of the most powerful encryption methods available to secure that information in a database, as well as during data transfer when logging into sites. As your usernames and passwords are stored by the password manager itself, most offer dynamic password generation to create sophisticated and complex passwords for sites, leaving you to only remember one master password to log into the manager itself. A dynamically generated password is nearly uncrackable by brute force password crack programs, as these programs are written to systematically attempt words from dictionaries, proper names, and lists of common passwords. Only when those options are exhausted, will these programs begin attempting random combinations of characters up to 8 or 9 characters. Password managers are designed to create dynamic passwords much longer and complex.

By installing the password manager on all your computers and devices, you will be able to log into sites without manual input, which will eliminate the possibility of a keylogger capturing your input.  As logins are tied to specific URLs for future use, you'll be protected from logging into malicious phishing sites that otherwise look identical to your intended destination.  Many password managers also include auto form-filling features, which can store all your pertinent contact information, which is needed to sign up for new sites.  Not only will you once again avoid potential keylogging software from grabbing that info, you will save the time needed to sign up.

In the most recent 2012 Global Security Report published by Trustwave, findings show that once breaching a system via malware, or other means, 80% of security incidents in both large and small companies can be credited to the use of weak administrative passwords.

The study found that the top ten most widely used passwords within companies are:
  1. Password1
  2. welcome
  3. password
  4. Welcome1
  5. welcome1
  6. Password2
  7. 123456
  8. Password01
  9. Password3
  10. P@ssw0rd
A password manager eliminates the need for using these easy to remember passwords in addition to the other security benefits listed above. 

What to Look for in a Password Manager

Features: A good password manager will not only provide a means of storing login information, but also any information that would be required for signing up on a new site.  Besides providing additional security, you will see a great deal of convenience in filling out forms.

Security: Make sure your password manager provides government level 256-bit AES encryption to protect your passwords. There are also DES and Blowfish algorithms.  As long as you passwords are encrypted and not stored in clear text, they are safe.

Ease of Use: Your password manager should be able to sync all your data everywhere so you can access it anytime you need it. A good password manager will allow you to sign up on sites and login with very minimal effort.

A great free solution for password management is LastPass Password Manager. CNET and many others have given LastPass excellent reviews with CNET saying, “Password security and management have long been a deficient part of any browsing experience, and LastPass solves that problem while also making your passwords accessible anywhere. Cross-platform, cross-browser, and secure with a hefty range of options, this is the gold standard for password management.”

Are you using a password manager now?  Which do you use?  Let us know your favorites in the comments.

Or connect with us and let us know:

DSG reaches new milestone

Dynamic Solutions Group, Inc., is proud to announce that we have reached a milestone in our 11-year history, by reaching 20 employees.

DSG has consistently grown, even through the downturn in the economy. With excellent customer service, premium service offerings, competitive pricing and community involvement, we have become and continue to remain a premiere small and midsize business IT solutions provider.

With locations in Tampa Bay and Chicago, we can help your business increase efficiency while reducing costs by leveraging today’s top technologies and best practices in implementation and integration with your existing systems. DSG is a Microsoft Partner, Microsoft Small Business Specialist, Digium Switchvox Select Reseller and a proud member of the Apple Consultants Network.

With service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications, we almost certainly have a solution that can help your business succeed.

Contact Us today to see how we can help you take your business to new levels!

Make sure to connect with us as well:

Interlink brings mobile access and enhanced features to CommitCRM

Accurate time tracking and client communication are critical to the success of today’s IT service providers, MSPs and computer repair businesses. However, technicians often struggle to capture their billable time and update ticket notes in an efficient and effective manner. Often distracted with other work, technicians sometimes wait for days to enter time and send follow up communications, which in turn greatly increases the risk of missing critical billable time and often straining client relationships due to the lack of timely communication.  With this in mind, DSG DevStudio built Interlink for CommitCRM.

Interlink for CommitCRM is built using CommitCRM’s extensible API to allow complete read/write access to most CommitCRM features via a multitude of browser based mobile devices including: iPhone, iPad, Android, Blackberry and Windows 7 devices as well as cross browser support for the most popular desktop browsers including: IE, Firefox, Chrome, Safari, Fluid and others.
Interlink is also much more then just mobile access to your CommitCRM data!  It builds on the great feature set provided by CommitCRM with a full-featured client portal, advanced reporting, automated service level monitoring, and much more. Combining a front-end interface built for ease of use with sophisticated process workflows to streamline data-entry.  Interlink for CommitCRM helps IT service providers, MSPs and computer repair businesses operate more efficiently and to faster capture more billable time.

Read more about Interlink for CommitCRM on the DSG DevStudio Blog

Digium Switchvox Text-to-Speech IVR Solution

After being presented a challenge to create an automated IVR solution to allow for automated self-service provider lookups via the telephone we ran into a challenge with how to present over 7500 different providers names back to the callers. Knowing that we couldn't record all the different provider names, we thought we were out of luck as there is no text-to-speech built-in to the Digium Switchvox systems. We were able to overcome the challenge by building a linux based IVR application that takes the input from the caller via the IVR and looks up the provider information. Once the provider information is determined the information is spoken back to the caller via our text-to-speech solution.

The solution is flexible and performance seems extremely fast. The text-to-speech enhancements now available combined with the other powerful IVR options of the Digium Switchvox opens up even more possibilities to automate customer service functions 24x7x365.

For more information contact Dynamic Solutions Group today! DSG is a Digium Select Reseller and 3rd Party Integrator for the entire Switchvox line.

Sage Act integration with Digium Switchvox

After numerous combinations and testing we finally have a working integration between Sage Act and Digium Switchvox. The integration allows dialing from within Act from a contact record and inbound calls that match based on Caller ID information will automatically bring up the corresponding contact record plus launch the history window to capture the details of the call. Interested in learning more about integrating Act! with Digium Switchvox, contact Dynamic Solutions Group today. We are a Digium Select Reseller and 3rd Party Integrator for the entire Switchvox line.

DSGDevStudio Announces Interlink version 1.0.8 for CommitCRM PSA

Today we are proud to announce Interlink version 1.0.8 with our newly redesigned mobile interface. Version 1.0.8's mobile interface was rebuilt from the ground up to fully leverage the power of CommitCRM on your mobile device allowing you to manage your customers and tickets from anywhere. Interlink 1.0.8 offers several great new features including:

  • Windows Phone 7 Support
  • Blackberry OS 7 Support
  • View and Edit Past Charges
  • Add Assets
  • View and Edit Client Assets
  • Password Manager Integration*
  • Adding Internal Ticket Notes
  • View Complete Ticket History including emails, history notes and charges
  • View Account details including address, phone numbers, contacts, past charges, primary and secondary engineer from your mobile device
  • View complete contact details including address, phone numbers, email address and fax from your mobile device
  • Pull up client locations on a map with a click of a button
  • Call a client or email a client with the click of a button
  • Email a client directly from a ticket and add the email as a history note
  • Create a new ticket for a client from your mobile device
  • Create a new charge for a client from your mobile device
  • View ticket queues and the tickets in each queue
  • Easily reassign or change the ticket priority
  • See the ticket age from your main ticket screen without having to open the ticket details
  • Updated Client Browser Portal with customizable language file
  • Scan QR Codes and pull up asset details from the scan **

Click here to upgrade to Interlink 1.0.8 today and unleash the full power of CommitCRM on your mobile devices.

If you have not yet purchased Interlink for CommitCRM and would like a demo or would like to schedule a walk through of our exciting product, please contact us today at 1.800.979.4374 or email us at interlink@dsghelp.com

Dynamic Solutions Group is now a Select Digium Switchvox Reseller

Dynamic Solutions Group is now a Select Digium Switchvox Reseller serving the Tampa, Clearwater, Palm Harbor areas of West Central Florida and the Downtown Chicago area as well. Combining our years of Unified Communications and Telephony Experience with the awesome line of Digium Switchvox Appliances, Phones, Software and add-in cards.

In addition we have the proven expertise in integrating Digium Switchvox with database applications, text-to-speech IVR applications, automated order tracking systems and much more to provide you the true interactive experiences for your clients and employees.

For more information visit us at www.dsolutionsgroup.com/digium-switchvox.php for more information.