After being presented a challenge to create an automated IVR solution to allow for automated self-service provider lookups via the telephone we ran into a challenge with how to present over 7500 different providers names back to the callers. Knowing that we couldn't record all the different provider names, we thought we were out of luck as there is no text-to-speech built-in to the Digium Switchvox systems. We were able to overcome the challenge by building a linux based IVR application that takes the input from the caller via the IVR and looks up the provider information. Once the provider information is determined the information is spoken back to the caller via our text-to-speech solution.
The solution is flexible and performance seems extremely fast. The text-to-speech enhancements now available combined with the other powerful IVR options of the Digium Switchvox opens up even more possibilities to automate customer service functions 24x7x365.
For more information contact Dynamic Solutions Group today! DSG is a Digium Select Reseller and 3rd Party Integrator for the entire Switchvox line.
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