Digium Switchvox Certified Reseller

Dynamic Solutions Group is now a Certified Digium Switchvox Reseller serving Chicago as well as the Tampa, Clearwater, Palm Harbor areas of West Central Florida. Combining our years of Unified Communications and Telephony Experience with the awesome line of Digium Switchvox Appliances, Software and add-in cards.

In addition we have expertise in integrating Digium Switchvox with database applications to provide true interactive experiences for your clients and employees.

For more information visit us at www.dsolutionsgroup.com/digium-switchvox.php for more information.

CommitCRM with Interlink Client Intake Workflow

We are hard at work completing the client intake portion of Interlink. This part of Interlink provides the client with a simple web form that they use to select a location/department, choose priority and enter contact information for call back. This input form then notifies either a location approver or company level approver so that they can login to view the tickets awaiting approval. The approver can approve, approve with comments or cancel a ticket waiting for approval. Once approved a history note is created within CommitCRM with approval details and then based on the setting within Interlink for that client the engineer is notified and the ticket is moved to their queue in CommitCRM.

This workflow greatly simplifies the creation of tickets and allows for documented approvals. In addition when the client receives their QuickBooks invoice they log into the Interlink portal and enter the invoice number and they instantly get a breakdown of the charges by location/department. This reduces the time it takes clients to code and back charge within their company their IT charges.

Employee Attendance Tracking

So why is it always such a pain in the @!# to keep track of Employee Attendance? Something that seems like it should be so easy becomes a royal pain and a huge time waster. I feel its also an area ripe for abuse, as some employees seem to figure out the game of how to take time off without it getting recorded for one reason or another. Whether its the way they submit the request for time off or who they submit the request to, that it just does not get deducted from the bank of accrued time off.

Well we finally got tired of not being able to find any decent Employee Attendance Software out there that would solve attendance tracking of employees simply and effectively. Attendance tracking should not have to be complicated and that was the premise behind our design. Attendance Software should be a time saver not a time waster for both the Human Resource Professional and the Employee.



InterConnectTM Time Tracker makes it simple for an Employee to see what time they have accrued, pending time off requests, approved or denied requests and a complete history of any activity regarding their banks of time. InterConnectTM Time Tracker also replaces other employee attendance software so that the Human Resource Profressional can easily answer questions that Employees may have regarding their Vacation, Personal, Paid Time Off (PTO), Sick or any other time off type. This allows the HR Professional to get back to more important issues and not the tedious task of tracking and acrruing time off.

So if Attendance Tracking for your Employees is what you need and you have looked at the other employee attendance software out there and you are still not satisfied, then contact Dynamic Solutions Group so that we can give you a tour of InterConnectTM Time Tracker so you can see why we fell that our solution is the best time and attendance software!

Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Why all the fuss about backup?

Chances are you have a lot of important stuff on your computer like financial documents, email, digital photos, music and more. Unfortunately, computers are vulnerable to hard drive crashes, virus attacks, theft and natural disasters, which can erase everything in an instant.

Current statistics show that one in every ten hard drives fail each year. The cost of recovering a failed hard drive can exceed $7,500, and success is never guaranteed.

Insurance for your data.
Mozy is a simple and safe way to back up all the important stuff on your computer. A copy of your data is stored in a secure, remote location for safekeeping, so that in the event of disaster your data is still retrievable.

What makes Mozy so great?
Mozy makes online backup possible for everyone with an affordable, secure solution that's easy to use.

Many online backup solutions are very expensive and difficult to manage, we use Mozy to backup our servers and critical data and welcome any questions you may have regarding how Mozy can benefit your organization. Mozy comes in both a Unlimited Home Edition for only $4.95 per month and Mozy Pro for Businesses.

Mozy Unlimited Backup - $4.95/Month!

MozyPro Business Online Backup

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Microsoft Response Point

See How Easy... a small business phone system can be.

Finally, there's a small business phone system designed to meet your needs. Delivered on leading-edge hardware, Microsoft Response Point is innovative phone system software that's easy to use, manage, and grow, helping you save time and money with:

* Automated Receptionist
* Innovative voice recognition technology
* Quick user setup
* VoIP-enabled

Easy to use
Response Point lets you access phones, contacts, and features using only your voice-all with the push of a blue button. Thanks to Microsoft's award-winning speech recognition technology, you simply tell your phone what to do.

Easy to manage
Management of standard phone systems requires extensive training and networking expertise. Response Point empowers you to complete phone moves, additions, or changes with just a few quick mouse clicks. Microsoft's familiar and intuitive visual interface guides you through the simple installation process, step by step. And integration with Microsoft Office Outlook means you can use the Response Point Assistant to voice dial your Outlook contacts, enhancing the way you already communicate.

Easy to grow
Response Point empowers you to expand your phone system as your business grows. Average PC users can add new phones in minutes. And by leveraging the benefits of Voice-over Internet Protocol (VoIP), Response Point makes it incredibly easy and cost effective to add new phone lines-without the wiring hassles of a traditional phone system.

Response Point puts powerful technology-previously too expensive and complicated to install and manage-right into your hands. Delivered on industry-leading hardware Response Point is a complete, affordable phone system that grows with your small business.

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Dynamic Virtualization

Virtualization is a technology that isolates one computing resource from others. By separating the logical operation from the physical hardware, a virtualized environment provides greater operational flexibility and streamlines system changes, providing a platform that strengthens business continuity and scales rapidly to meet business demands. Virtualized environments enhance the IT organization's capacity to deliver powerful, robust solutions to meet business needs quickly and efficiently. IT no longer needs to configure each component for them to all work together, reducing complexity and freeing up resources.

Virtualized computing resources provide the flexibility to quickly add capability when business demands, while improving business continuity and supporting a robust disaster recovery fail-over plan.

While virtualization is commonly associated with server consolidation, applying virtualization technologies broadly across the IT infrastructure yield important improvements in efficiency, flexibility, continuity and agility. Whether the particular challenge is server utilization, application compatibility, centralized data processing, or managing legacy applications, Dynamic Solutions Group has powerful solutions that integrate seamlessly with your IT infrastructure.

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

The Big Easy Offer

The Microsoft Big Easy Offer 2.0 gives you choices on Microsoft products and solutions that fit your needs. Now you can find the right solution for your organization and while earning money back on your purchase in the form of a partner subsidy to help make your solution more complete. When you purchase from more than one product group, such as Microsoft Office and Exchange Server 2007, you can earn increased amounts of subsidies. This offer runs from August 25 through December 31, 2008.

Contact Dynamic Solutions Group to learn about the details, and the FREE Big Easy Offer 2.0 Calculator that will allow you to calculate your savings.

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Apple iPhone Sync Exchange Contacts and Calendar with iPhone

Getting asked a lot on how to sync contacts and calendar from Exchange down to the iPhone. So this is how I have mine setup using my MacBook Pro and Entourage. First I setup my Entourage client to connect to my Exchange server using OWA address (which works awesome by the way).

Once that is working, go into Entourage Preferences and goto "Sync Services", put a check mark in the "Synchronize contacts with Address Book and .Mac" and in the "Address Book:" drop down box I chose "Contacts [DSG Exchange Server]"













Now in iTunes under iPhone Info I have my Contacts sync setup as follows:








Now for Calendar in Itunes under iPhone Info I have my Calendar sync setup as follows:



After completing these steps, sync your iPhone and you should now have your contacts on your iPhone. Works great for me, hopefully it will work for you as well!

Apple iPhone Exchange IMAP Issues

Been playing with the iPhone since I got it at about 6:45Pm on June 29th and the first aspect that I wanted to test was the ability to connect to our corporate Exchange server. Had to allow IMAP through the firewall first and configure the Exchange (2003) server to allow SSL IMAP connections. After some initial problems getting the iPhone to connect I was successful in getting connected.

So my email shows up and all the subfolders of email show up, attachment viewing great, but the major problem / challenge I am running into now is the email only syncs one way. If I delete a message from the iPhone it never deletes it from the server. It will mark the message as being read but thats about it. I am going to try it on another Exchange server to see if its any better on another installation of Exchange 2003. So close yet so far away!

Adobe InDesign CS3 Crashes on Startup msvcrt.dll

Leave it to me to find a challenge / bug or whatever you want to call it in the new Adobe InDesign CS3. So I setup a brand new Dell OptiPlex 745, Windows XP SP2, 4 GB Ram, 250 GB HD, Core 2 Duo Processor...you get the picture. The machine was not part of a domain (yet), I installed all the MS Updates and then install Adobe CS3 Design Standard on to the machine. Launched InDesign and it seemed fine, used it to test convert a PageMaker file.

So in prep of setting the computer up at the users desk I joined to the Domain and logged in as the user to setup Outlook, etc. - So I launch InDesign to do some more testing and as it is loading "starting up service registry" it crashes, details show msvcrt.dll as the offender. I went so far as to uninstall and reinstall CS3 which takes a while, with the same results. I log in as the administrator on the computer (the user that originally installed it) and it worked fine. So I downloaded Microsoft's (Sysinternal's) RegMon with no real red flags there I downloaded FileMon. As I ran FileMon I noticed right before it started to create the Adobe Dump file that it was going through printer files. So I checked to make sure that I had a printer installed on the machine (some programs don't like when there is no printer installed on the machine) and found that is was set to our connected copier by default. For ShiGrins I changed the default to the AdobePDF printer and restarted InDesign - Magically it launched without any problems.

I rebooted and tested again and again and it seems to be working now, even after I set the default printer back to the one it was originally.