Accurate time tracking and client communication are critical to the success of today’s IT service providers, MSPs and computer repair businesses. However, technicians often struggle to capture their billable time and update ticket notes in an efficient and effective manner. Often distracted with other work, technicians sometimes wait for days to enter time and send follow up communications, which in turn greatly increases the risk of missing critical billable time and often straining client relationships due to the lack of timely communication. With this in mind, DSG DevStudio built Interlink for CommitCRM.
Interlink for CommitCRM is built using CommitCRM’s extensible API to allow complete read/write access to most CommitCRM features via a multitude of browser based mobile devices including: iPhone, iPad, Android, Blackberry and Windows 7 devices as well as cross browser support for the most popular desktop browsers including: IE, Firefox, Chrome, Safari, Fluid and others.
Interlink is also much more then just mobile access to your CommitCRM data! It builds on the great feature set provided by CommitCRM with a full-featured client portal, advanced reporting, automated service level monitoring, and much more. Combining a front-end interface built for ease of use with sophisticated process workflows to streamline data-entry. Interlink for CommitCRM helps IT service providers, MSPs and computer repair businesses operate more efficiently and to faster capture more billable time.
Read more about Interlink for CommitCRM on the DSG DevStudio Blog
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