DSG Computer Technology Blog

Dynamic Solutions Group® expands. Now services Lakes Region, New Hampshire

noreply@blogger.com (RJF) — Tue, 08 May 2012 20:53:00 +0000

Dynamic Solutions Group®, has expanded and now services many areas in New Hampshire. With New Hampshire headquarters conveniently located in the Lakes Region, Dynamic Solutions Group® offers our full line of IT services in areas including:

Manchester
Portsmouth
Concord
Dover
Rochester
Laconia
Nashua
Derry

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Make sure to connect with us as well:

Cloud Based File Storage and Collaboration for Business

noreply@blogger.com (RJF) — Tue, 01 May 2012 13:08:00 +0000

Cloud based storage and collaboration has become an increasingly competitive space in 2012. With hefty offerings from Google and Microsoft this past month, as well as existing offerings from Dropbox, Amazon, Box, and numerous others, cloud based file storage, at a minimum has reached the mainstream, and is here to stay.

While the companies listed above are competing heavily to grab everyday consumers, Egnyte, another Silicon Valley company has chosen to take a different approach. Egnyte was founded to deliver cloud based storage and collaboration solutions to address the more complex needs of businesses. In 2008, Egnyte launched it’s cloud based file server solution to provide on-demand infrastructure services to small, medium and large businesses, and has continually received acclaim and recognition for their product since.

Where Egnyte differs from many other services is that it only focuses on paying business customers. These customers have different needs for cloud solutions and Egnyte offers a great solution with it’s HybridCloud. This whitepaper from Egnyte shows a comparison with Box, and is an excellent demonstration of why Egnyte is a superior business driven solution.

HybridCloud offers businesses a way to access and share files with team members, while at the same time allowing IT to control and monitor all access. With a new streamlined HTML5 interface, and apps on every major mobile platform, Egnyte plugs seamlessly into nearly any existing infrastructure. The Object Store Architecture allows scaling to 1 billion files and supports 10,000 concurrent users. End-to-end encryption ensures the ability for IT to protect data.

Dynamic Solutions Group is a reseller of Egnyte, and have successfully implemented many integrations with our clients. If you would like to schedule an online demo of Egnyte with a DSG representative, please click below and let us know.

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Make sure to connect with us as well:

Business Telecom | Phone Bill Analysis

noreply@blogger.com (RJF) — Thu, 26 Apr 2012 20:50:00 +0000

If you haven't reviewed your business telephone bill recently, you may be very surprised to discover just how much you could be saving each month. No matter what your monthly cost, factoring in the incredible changes in telecommunications in the past few years alone, an analysis of your current bill will almost certainly reveal substantial savings. The fact is, most business owners don't have time to stay on top of these changes as fast as they occur, as this can be a time consuming and tedious undertaking.

Dynamic Solutions Group, Inc. in Palm Harbor offers detailed analysis services that will identify erroneous billing practices, errors, and underutilized services and help clients efficiently manage their telecom expense lifecycle.

Click below to learn more about how we can lower your phone bill today!

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Make sure to connect with us as well:

SMB's Rapidly Adopting Cloud Based Services

noreply@blogger.com (RJF) — Thu, 19 Apr 2012 12:30:00 +0000

Small and medium sized businesses often struggle with trying to keep IT costs down while growing business simultaneously. These companies are increasingly turning to cloud based services to achieve just that goal.

A recent report by O’Reilly Media shows SMB’s on average save 30% on IT costs over a three year period when opting to employ cloud based services as opposed to on-site implementation. Another study performed by KPMG shows that 81 per cent of businesses are either planning, are in the early or advanced stages of experimentation, or already have complete cloud implementations.

10% of SMBs are already running all core IT services on the cloud and an additional 13% are currently implementing plans to do so.

76% of business leaders surveyed said economic factors were encouraging them to embrace cloud-based technology, while 80% said they were looking to improve processes, offering more agility across the enterprise.

There are numerous cloud based services available that integrate seamlessly with existing technologies, allowing for access to business critical email, documents and services from anywhere, on any device with a browser.

With IT services becoming more reliable and readily available in the cloud, these alternatives are now very attractive to decrease sometimes overwhelming IT costs, and to be more predictable and scalable. By migrating applications hosted in-house to services in the cloud, it becomes possible to better optimize the cost of software, paying only for whatever is used.

When transitioning services to the cloud, business owners can expect:

Lower implementation costs
Reduced time and cost of management
Enhanced team collaboration
Secure and readily available data storage
Access to that data from anywhere

All of these benefits allow you to stay focused on your core business, be more collaborative, and get your products/services to market sooner by leveraging a service infrastructure that was once available only to larger companies.

Dynamic Solutions Group, with service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications almost certainly have a solution that can help your business succeed.

Make sure to connect with us as well:

Why Use a Password Manager?

noreply@blogger.com (RJF) — Thu, 05 Apr 2012 19:45:00 +0000

Password Management Software helps keep your personal information secure and helps save you time storing and remembering passwords for tens, or even hundreds of websites.

Password managers act not only as a storage mechanism for all your logins, but employ some of the most powerful encryption methods available to secure that information in a database, as well as during data transfer when logging into sites. As your usernames and passwords are stored by the password manager itself, most offer dynamic password generation to create sophisticated and complex passwords for sites, leaving you to only remember one master password to log into the manager itself. A dynamically generated password is nearly uncrackable by brute force password crack programs, as these programs are written to systematically attempt words from dictionaries, proper names, and lists of common passwords. Only when those options are exhausted, will these programs begin attempting random combinations of characters up to 8 or 9 characters. Password managers are designed to create dynamic passwords much longer and complex.

By installing the password manager on all your computers and devices, you will be able to log into sites without manual input, which will eliminate the possibility of a keylogger capturing your input. As logins are tied to specific URLs for future use, you'll be protected from logging into malicious phishing sites that otherwise look identical to your intended destination. Many password managers also include auto form-filling features, which can store all your pertinent contact information, which is needed to sign up for new sites. Not only will you once again avoid potential keylogging software from grabbing that info, you will save the time needed to sign up.

In the most recent 2012 Global Security Report published by Trustwave, findings show that once breaching a system via malware, or other means, 80% of security incidents in both large and small companies can be credited to the use of weak administrative passwords.

The study found that the top ten most widely used passwords within companies are:

Password1
welcome
password
Welcome1
welcome1
Password2
123456
Password01
Password3
P@ssw0rd

A password manager eliminates the need for using these easy to remember passwords in addition to the other security benefits listed above.

What to Look for in a Password Manager

Features: A good password manager will not only provide a means of storing login information, but also any information that would be required for signing up on a new site. Besides providing additional security, you will see a great deal of convenience in filling out forms.

Security: Make sure your password manager provides government level 256-bit AES encryption to protect your passwords. There are also DES and Blowfish algorithms. As long as you passwords are encrypted and not stored in clear text, they are safe.

Ease of Use: Your password manager should be able to sync all your data everywhere so you can access it anytime you need it. A good password manager will allow you to sign up on sites and login with very minimal effort.

A great free solution for password management is LastPass Password Manager. CNET and many others have given LastPass excellent reviews with CNET saying, “Password security and management have long been a deficient part of any browsing experience, and LastPass solves that problem while also making your passwords accessible anywhere. Cross-platform, cross-browser, and secure with a hefty range of options, this is the gold standard for password management.”

Are you using a password manager now? Which do you use? Let us know your favorites in the comments.

Or connect with us and let us know:

DSG reaches new milestone

noreply@blogger.com (RJF) — Fri, 30 Mar 2012 16:06:00 +0000

Dynamic Solutions Group, Inc., is proud to announce that we have reached a milestone in our 11-year history, by reaching 20 employees.

DSG has consistently grown, even through the downturn in the economy. With excellent customer service, premium service offerings, competitive pricing and community involvement, we have become and continue to remain a premiere small and midsize business IT solutions provider.

With locations in Tampa Bay and Chicago, we can help your business increase efficiency while reducing costs by leveraging today’s top technologies and best practices in implementation and integration with your existing systems. DSG is a Microsoft Partner, Microsoft Small Business Specialist, Digium Switchvox Select Reseller and a proud member of the Apple Consultants Network.

With service offerings in the areas of IT, Managed Services, Cloud Services, and Unified Communications, we almost certainly have a solution that can help your business succeed.

Contact Us today to see how we can help you take your business to new levels!

Make sure to connect with us as well:

Interlink brings mobile access and enhanced features to CommitCRM

noreply@blogger.com (RJF) — Wed, 28 Mar 2012 18:28:00 +0000

Accurate time tracking and client communication are critical to the success of today’s IT service providers, MSPs and computer repair businesses. However, technicians often struggle to capture their billable time and update ticket notes in an efficient and effective manner. Often distracted with other work, technicians sometimes wait for days to enter time and send follow up communications, which in turn greatly increases the risk of missing critical billable time and often straining client relationships due to the lack of timely communication. With this in mind, DSG DevStudio built Interlink for CommitCRM.

Interlink for CommitCRM is built using CommitCRM’s extensible API to allow complete read/write access to most CommitCRM features via a multitude of browser based mobile devices including: iPhone, iPad, Android, Blackberry and Windows 7 devices as well as cross browser support for the most popular desktop browsers including: IE, Firefox, Chrome, Safari, Fluid and others.
Interlink is also much more then just mobile access to your CommitCRM data! It builds on the great feature set provided by CommitCRM with a full-featured client portal, advanced reporting, automated service level monitoring, and much more. Combining a front-end interface built for ease of use with sophisticated process workflows to streamline data-entry. Interlink for CommitCRM helps IT service providers, MSPs and computer repair businesses operate more efficiently and to faster capture more billable time.

Read more about Interlink for CommitCRM on the DSG DevStudio Blog

Digium Switchvox Text-to-Speech IVR Solution

noreply@blogger.com (Jim Watt) — Mon, 05 Mar 2012 04:35:00 +0000

After being presented a challenge to create an automated IVR solution to allow for automated self-service provider lookups via the telephone we ran into a challenge with how to present over 7500 different providers names back to the callers. Knowing that we couldn't record all the different provider names, we thought we were out of luck as there is no text-to-speech built-in to the Digium Switchvox systems. We were able to overcome the challenge by building a linux based IVR application that takes the input from the caller via the IVR and looks up the provider information. Once the provider information is determined the information is spoken back to the caller via our text-to-speech solution.

The solution is flexible and performance seems extremely fast. The text-to-speech enhancements now available combined with the other powerful IVR options of the Digium Switchvox opens up even more possibilities to automate customer service functions 24x7x365.

For more information contact Dynamic Solutions Group today! DSG is a Digium Select Reseller and 3rd Party Integrator for the entire Switchvox line.

Sage Act integration with Digium Switchvox

noreply@blogger.com (Jim Watt) — Mon, 05 Mar 2012 04:19:00 +0000

After numerous combinations and testing we finally have a working integration between Sage Act and Digium Switchvox. The integration allows dialing from within Act from a contact record and inbound calls that match based on Caller ID information will automatically bring up the corresponding contact record plus launch the history window to capture the details of the call. Interested in learning more about integrating Act! with Digium Switchvox, contact Dynamic Solutions Group today. We are a Digium Select Reseller and 3rd Party Integrator for the entire Switchvox line.

DSGDevStudio Announces Interlink version 1.0.8 for CommitCRM PSA

noreply@blogger.com (Jim Watt) — Thu, 16 Feb 2012 04:17:00 +0000

Today we are proud to announce Interlink version 1.0.8 with our newly redesigned mobile interface. Version 1.0.8's mobile interface was rebuilt from the ground up to fully leverage the power of CommitCRM on your mobile device allowing you to manage your customers and tickets from anywhere. Interlink 1.0.8 offers several great new features including:

Windows Phone 7 Support
Blackberry OS 7 Support
View and Edit Past Charges
Add Assets
View and Edit Client Assets
Password Manager Integration*
Adding Internal Ticket Notes
View Complete Ticket History including emails, history notes and charges
View Account details including address, phone numbers, contacts, past charges, primary and secondary engineer from your mobile device
View complete contact details including address, phone numbers, email address and fax from your mobile device
Pull up client locations on a map with a click of a button
Call a client or email a client with the click of a button
Email a client directly from a ticket and add the email as a history note
Create a new ticket for a client from your mobile device
Create a new charge for a client from your mobile device
View ticket queues and the tickets in each queue
Easily reassign or change the ticket priority
See the ticket age from your main ticket screen without having to open the ticket details
Updated Client Browser Portal with customizable language file
Scan QR Codes and pull up asset details from the scan **

Click here to upgrade to Interlink 1.0.8 today and unleash the full power of CommitCRM on your mobile devices.

If you have not yet purchased Interlink for CommitCRM and would like a demo or would like to schedule a walk through of our exciting product, please contact us today at 1.800.979.4374 or email us at interlink@dsghelp.com

Dynamic Solutions Group is now a Select Digium Switchvox Reseller

noreply@blogger.com (Jim Watt) — Sun, 01 Jan 2012 16:30:00 +0000

Dynamic Solutions Group is now a Select Digium Switchvox Reseller serving the Tampa, Clearwater, Palm Harbor areas of West Central Florida and the Downtown Chicago area as well. Combining our years of Unified Communications and Telephony Experience with the awesome line of Digium Switchvox Appliances, Phones, Software and add-in cards.

In addition we have the proven expertise in integrating Digium Switchvox with database applications, text-to-speech IVR applications, automated order tracking systems and much more to provide you the true interactive experiences for your clients and employees.

For more information visit us at www.dsolutionsgroup.com/digium-switchvox.php for more information.

Digium Switchvox Certified Reseller

noreply@blogger.com (Jim Watt) — Mon, 22 Nov 2010 01:35:00 +0000

Dynamic Solutions Group is now a Certified Digium Switchvox Reseller serving Chicago as well as the Tampa, Clearwater, Palm Harbor areas of West Central Florida. Combining our years of Unified Communications and Telephony Experience with the awesome line of Digium Switchvox Appliances, Software and add-in cards.

In addition we have expertise in integrating Digium Switchvox with database applications to provide true interactive experiences for your clients and employees.

For more information visit us at www.dsolutionsgroup.com/digium-switchvox.php for more information.

CommitCRM with Interlink Client Intake Workflow

noreply@blogger.com (Jim Watt) — Mon, 22 Nov 2010 00:51:00 +0000

We are hard at work completing the client intake portion of Interlink. This part of Interlink provides the client with a simple web form that they use to select a location/department, choose priority and enter contact information for call back. This input form then notifies either a location approver or company level approver so that they can login to view the tickets awaiting approval. The approver can approve, approve with comments or cancel a ticket waiting for approval. Once approved a history note is created within CommitCRM with approval details and then based on the setting within Interlink for that client the engineer is notified and the ticket is moved to their queue in CommitCRM.

This workflow greatly simplifies the creation of tickets and allows for documented approvals. In addition when the client receives their QuickBooks invoice they log into the Interlink portal and enter the invoice number and they instantly get a breakdown of the charges by location/department. This reduces the time it takes clients to code and back charge within their company their IT charges.

Employee Attendance Tracking

noreply@blogger.com (Jim Watt) — Wed, 03 Sep 2008 02:52:00 +0000

So why is it always such a pain in the @!# to keep track of Employee Attendance? Something that seems like it should be so easy becomes a royal pain and a huge time waster. I feel its also an area ripe for abuse, as some employees seem to figure out the game of how to take time off without it getting recorded for one reason or another. Whether its the way they submit the request for time off or who they submit the request to, that it just does not get deducted from the bank of accrued time off.

Well we finally got tired of not being able to find any decent Employee Attendance Software out there that would solve attendance tracking of employees simply and effectively. Attendance tracking should not have to be complicated and that was the premise behind our design. Attendance Software should be a time saver not a time waster for both the Human Resource Professional and the Employee.

InterConnectTM Time Tracker makes it simple for an Employee to see what time they have accrued, pending time off requests, approved or denied requests and a complete history of any activity regarding their banks of time. InterConnectTM Time Tracker also replaces other employee attendance software so that the Human Resource Profressional can easily answer questions that Employees may have regarding their Vacation, Personal, Paid Time Off (PTO), Sick or any other time off type. This allows the HR Professional to get back to more important issues and not the tedious task of tracking and acrruing time off.

So if Attendance Tracking for your Employees is what you need and you have looked at the other employee attendance software out there and you are still not satisfied, then contact Dynamic Solutions Group so that we can give you a tour of InterConnectTM Time Tracker so you can see why we fell that our solution is the best time and attendance software!

Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Why all the fuss about backup?

noreply@blogger.com (Jim Watt) — Mon, 01 Sep 2008 18:09:00 +0000

Chances are you have a lot of important stuff on your computer like financial documents, email, digital photos, music and more. Unfortunately, computers are vulnerable to hard drive crashes, virus attacks, theft and natural disasters, which can erase everything in an instant.

Current statistics show that one in every ten hard drives fail each year. The cost of recovering a failed hard drive can exceed $7,500, and success is never guaranteed.

Insurance for your data.
Mozy is a simple and safe way to back up all the important stuff on your computer. A copy of your data is stored in a secure, remote location for safekeeping, so that in the event of disaster your data is still retrievable.

What makes Mozy so great?
Mozy makes online backup possible for everyone with an affordable, secure solution that's easy to use.

Many online backup solutions are very expensive and difficult to manage, we use Mozy to backup our servers and critical data and welcome any questions you may have regarding how Mozy can benefit your organization. Mozy comes in both a Unlimited Home Edition for only $4.95 per month and Mozy Pro for Businesses.

Mozy Unlimited Backup - $4.95/Month!

MozyPro Business Online Backup

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Microsoft Response Point

noreply@blogger.com (Jim Watt) — Sun, 31 Aug 2008 17:51:00 +0000

See How Easy... a small business phone system can be.

Finally, there's a small business phone system designed to meet your needs. Delivered on leading-edge hardware, Microsoft Response Point is innovative phone system software that's easy to use, manage, and grow, helping you save time and money with:

* Automated Receptionist
* Innovative voice recognition technology
* Quick user setup
* VoIP-enabled

Easy to use
Response Point lets you access phones, contacts, and features using only your voice-all with the push of a blue button. Thanks to Microsoft's award-winning speech recognition technology, you simply tell your phone what to do.

Easy to manage
Management of standard phone systems requires extensive training and networking expertise. Response Point empowers you to complete phone moves, additions, or changes with just a few quick mouse clicks. Microsoft's familiar and intuitive visual interface guides you through the simple installation process, step by step. And integration with Microsoft Office Outlook means you can use the Response Point Assistant to voice dial your Outlook contacts, enhancing the way you already communicate.

Easy to grow
Response Point empowers you to expand your phone system as your business grows. Average PC users can add new phones in minutes. And by leveraging the benefits of Voice-over Internet Protocol (VoIP), Response Point makes it incredibly easy and cost effective to add new phone lines-without the wiring hassles of a traditional phone system.

Response Point puts powerful technology-previously too expensive and complicated to install and manage-right into your hands. Delivered on industry-leading hardware Response Point is a complete, affordable phone system that grows with your small business.

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Dynamic Virtualization

noreply@blogger.com (Jim Watt) — Mon, 25 Aug 2008 18:06:00 +0000

Virtualization is a technology that isolates one computing resource from others. By separating the logical operation from the physical hardware, a virtualized environment provides greater operational flexibility and streamlines system changes, providing a platform that strengthens business continuity and scales rapidly to meet business demands. Virtualized environments enhance the IT organization's capacity to deliver powerful, robust solutions to meet business needs quickly and efficiently. IT no longer needs to configure each component for them to all work together, reducing complexity and freeing up resources.

Virtualized computing resources provide the flexibility to quickly add capability when business demands, while improving business continuity and supporting a robust disaster recovery fail-over plan.

While virtualization is commonly associated with server consolidation, applying virtualization technologies broadly across the IT infrastructure yield important improvements in efficiency, flexibility, continuity and agility. Whether the particular challenge is server utilization, application compatibility, centralized data processing, or managing legacy applications, Dynamic Solutions Group has powerful solutions that integrate seamlessly with your IT infrastructure.

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

The Big Easy Offer

noreply@blogger.com (Jim Watt) — Sun, 24 Aug 2008 14:00:00 +0000

The Microsoft Big Easy Offer 2.0 gives you choices on Microsoft products and solutions that fit your needs. Now you can find the right solution for your organization and while earning money back on your purchase in the form of a partner subsidy to help make your solution more complete. When you purchase from more than one product group, such as Microsoft Office and Exchange Server 2007, you can earn increased amounts of subsidies. This offer runs from August 25 through December 31, 2008.

Contact Dynamic Solutions Group to learn about the details, and the FREE Big Easy Offer 2.0 Calculator that will allow you to calculate your savings.

For more information how Dynamic Solutions Group can help your business through it's Technology challenges, please contact Dynamic Solutions Group today at 800.979.4374. Offices in Tampa, Clearwater and Chicago.

Apple iPhone Sync Exchange Contacts and Calendar with iPhone

noreply@blogger.com (Jim Watt) — Mon, 02 Jul 2007 16:13:00 +0000

Getting asked a lot on how to sync contacts and calendar from Exchange down to the iPhone. So this is how I have mine setup using my MacBook Pro and Entourage. First I setup my Entourage client to connect to my Exchange server using OWA address (which works awesome by the way).

Once that is working, go into Entourage Preferences and goto "Sync Services", put a check mark in the "Synchronize contacts with Address Book and .Mac" and in the "Address Book:" drop down box I chose "Contacts [DSG Exchange Server]"

Now in iTunes under iPhone Info I have my Contacts sync setup as follows:

Now for Calendar in Itunes under iPhone Info I have my Calendar sync setup as follows:

After completing these steps, sync your iPhone and you should now have your contacts on your iPhone. Works great for me, hopefully it will work for you as well!

Apple iPhone Exchange IMAP Issues

noreply@blogger.com (Jim Watt) — Mon, 02 Jul 2007 15:36:00 +0000

Been playing with the iPhone since I got it at about 6:45Pm on June 29th and the first aspect that I wanted to test was the ability to connect to our corporate Exchange server. Had to allow IMAP through the firewall first and configure the Exchange (2003) server to allow SSL IMAP connections. After some initial problems getting the iPhone to connect I was successful in getting connected.

So my email shows up and all the subfolders of email show up, attachment viewing great, but the major problem / challenge I am running into now is the email only syncs one way. If I delete a message from the iPhone it never deletes it from the server. It will mark the message as being read but thats about it. I am going to try it on another Exchange server to see if its any better on another installation of Exchange 2003. So close yet so far away!

Adobe InDesign CS3 Crashes on Startup msvcrt.dll

noreply@blogger.com (Jim Watt) — Fri, 20 Apr 2007 16:17:00 +0000

Leave it to me to find a challenge / bug or whatever you want to call it in the new Adobe InDesign CS3. So I setup a brand new Dell OptiPlex 745, Windows XP SP2, 4 GB Ram, 250 GB HD, Core 2 Duo Processor...you get the picture. The machine was not part of a domain (yet), I installed all the MS Updates and then install Adobe CS3 Design Standard on to the machine. Launched InDesign and it seemed fine, used it to test convert a PageMaker file.

So in prep of setting the computer up at the users desk I joined to the Domain and logged in as the user to setup Outlook, etc. - So I launch InDesign to do some more testing and as it is loading "starting up service registry" it crashes, details show msvcrt.dll as the offender. I went so far as to uninstall and reinstall CS3 which takes a while, with the same results. I log in as the administrator on the computer (the user that originally installed it) and it worked fine. So I downloaded Microsoft's (Sysinternal's) RegMon with no real red flags there I downloaded FileMon. As I ran FileMon I noticed right before it started to create the Adobe Dump file that it was going through printer files. So I checked to make sure that I had a printer installed on the machine (some programs don't like when there is no printer installed on the machine) and found that is was set to our connected copier by default. For ShiGrins I changed the default to the AdobePDF printer and restarted InDesign - Magically it launched without any problems.

I rebooted and tested again and again and it seems to be working now, even after I set the default printer back to the one it was originally.

Exchange 2007 OWA Event ID 2274

noreply@blogger.com (Jim Watt) — Thu, 08 Feb 2007 20:05:00 +0000

After installing Exchange 2007 on a brand new Windows 2003 x64 install everything seemed to be going well until OWA would not work. It would not respond or anything. The error below would show up in the event log.

Event ID: 2274
Source: W3SVC-WP

ISAPI Filter 'C:\Program Files (x86)\Common Files\Microsoft Shared\Web Server Extensions\60\bin\stsfltr.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number.

After searching and searching and not finding much that specifically addressed this, started digging in more and found that Sharepoint Services 2.0 had been installed on the server. Sharepoint Services 2.0 runs in 32bit emualtion mode and it appears that it was conflicting with OWA running in 64bit.

After going into to add/remove programs and removing Sharepoint Services 2.0 immediately after I was able to get a Exchange 2007 OWA login to appear in the browser. Then tested with IE7 and FireFox and was able to login with multiple user accounts.

MS CRM 3.0 on Windows 2003 R2 x64

noreply@blogger.com (Jim Watt) — Tue, 30 Jan 2007 03:03:00 +0000

Well I was planning on install CRM 3.0 tonight for a client that was until I started receiving errors about IIS 5 or greater not being install on the server. Checked and sure enough it was install on the server and functioning. After some more attempts and then researching the issue found out that CRM 3.0 will not install on x64 OS. So much for install CRM 3.0 tonight, planning on installing x86 OS tomorrow and trying again.

Troubleshooting Problem Sending to AOL Mail

noreply@blogger.com (David A. Prichard) — Wed, 24 Jan 2007 20:34:00 +0000

If you are having trouble sending email to an aol email address here are a few things you may want to try. The specific error that we were receiving was:

Your message has encountered delivery problemsto the following recipient(s):

http://postmaster.info.aol.com/errors/554rlych.html
554 TRANSACTION FAILED

Sent: (message data)
Received:554-: (RLY:CH) http://postmaster.info.aol.com/errors/554rlych.html554 TRANSACTION FAILED

With AOL there is a lovely report spam button that you can use when you feel that a message you receive is a spam email message. If you get enough complaints then you will start getting these return messages when you send to any of the aol.com domains. The person in question had a virus on their PC an so they were blacklisted by aol. I was surprised to be greeted with absolutely no hold time when I called their postmaster phone number (888)-212-5537. It has been a while since I picked up a phone to contact AOL and I must say the experience was overall a good one. The representative was extremely helpful. The IP address that the client had did not show in their records so the representative provided me with an email address that will return the IP address that AOL is seeing. If you sent an email to ipconfirm@postmaster.aol.com, then you will get a response back with the guilty IP address. You will have to send the email to the ipconfirm address from the computer that the emails are being returned to or through the email server that they are being returned to. The representative at the number was nice enough to go ahead and remove it from their list, but suggested setting up a feeback loop going forward. The feedback loop will kick you an email anytime they get an email you send that one of their members designates as spam. This can be very helpful if you have a mail server and have one party that is sending out spam mail.

More AOL Email Troubleshooting tips can be found at the following URL: http://postmaster.info.aol.com/trouble/

Windows Live Messenger Error 81000306 on Vista

noreply@blogger.com (Jim Watt) — Tue, 02 Jan 2007 16:16:00 +0000

Ran into a problem where a Vista machine joined to our corporate domain would not allow you to logon to Live Messenger. If the same machine was taken outside the office it would connect without problem. SO after searching and searching, upgrading to the Beta 8.1 (Still did not work), found a solution that worked.

Try this:
- Click start
- Type: cmd
- Right-click cmd.exe when it appears under Applications
- Click Run As Administrator
- Type the following: netsh int tcp set global autotuninglevel=disabled
- Press enter
- Restart your computer

To check autotuning is disabled repeat the above but type: netsh int tcp
show global

This worked for me when all other fixes and work-arounds did not.

Hope it helps someone else!